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Company name Xuper Ireland
Category Information Technology
Contract Permanent
Full/Part time Full time
Description

We are recruiting for an experienced Senior Field Service Engineer based in Dublin, covering the North and South of Ireland and overseeing the Northern Ireland Team. This is a brand-new exciting opportunity due to winning major contracts and business growth, we are opening a new office in Dublin to service our MSP customers. The ideal candidate will ideally have strong Management experience, managing, developing and growing a Field Service Team around them. You will be involved in the recruitment of further Field Service Engineers. The Senior Field Service Engineer will be experienced with Audio Visual / Video Conferencing systems and installing and maintaining ICT systems. Training will be provided on the specialist elements of this role, and training of customers is a pre-requisite of this role. This role will be field based (full driving licence required), providing technical installation and support for a broad range of equipment deployed on customer sites. This will include pre sales engineering assistance to plan for new installations together with the preparation and implementation of equipment and post installation support services. Travel throughout the Republic of Ireland is required for the position, and also Northern Ireland as you will be overseeing the Northern Ireland team. The candidate needs to be flexible and prepared to travel. The ideal Senior Field Service Engineer candidate will fully understand Xuper’s product range, capabilities and services and be able to advise on solution design for a range of customer scenarios. The Senior Field Service Engineer will also be required to: * Attend exhibitions and customer meetings with our sales team representatives. * Conduct site surveys to assist in the design process of the customers solution and conduct pre-testing on all systems delivered prior to their installation. * Ad hoc on-site technical support duties. * Assist with remote service desk duties including answering client phone calls promptly a

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