Dear users,
We have reason to believe that limited personal information, not financial information, of our users was compromised. The information that has been accessed is often publically available. Thus, the primary risk is increased exposure to consumer scams, such as phishing attempts and spam.
Safeguarding your personal information is our top priority. Therefore, we recommend you always adopt these three steps as best practices for a safe online experience.
- Watch out for phishing scams. Phishing scams use fraudulent emails and websites to trick users into disclosing private account or login information. Do not click on links or open any attachments or pop-up screens from sources you are not familiar with.
- Set strong passwords. A strong password is at least eight characters in length and includes a mix of upper and lowercase letters, numbers, and special characters.
- Unique account, unique password: Separate passwords for every account helps to thwart cybercriminals.
Q&A
Q: How many records were impacted?
A: We are currently investigating the scale of the compromise. Any further updates will be posted here.
Q: What happened?
A: DV International Ltd. has evidence that limited, non-financial information for a subset of its users has been compromised by an outside party. We are actively investigating this matter with urgency.
Q: What customer information was accessed?
A: Limited personal information, not including financial information.
Q: Was my financial information accessed?
A: DV International Ltd. has found that the customer information that was compromised did not contain any financial information.
Q: What steps are you taking to ensure customer data is safe moving forward?
A: We have taken the necessary measures to ensure the breach is no longer present on our site. We also recommend that you always adopt best practices for a safe online experience. For example, be on the lookout for phishing scams, and always set strong, unique passwords, for every online service that you interact with. If you feel that your passwords are not strong enough and unique across sites, we recommend that you update them at your earliest convenience.
Q: I want to change my password for my Vivastreet account, how can I do it?
A: Simply access this page. Login using your current password, and follow the instructions in the bottom left box to reset your password.
Q: If my information has been compromised, what are the risks to me?
A: The information that has been accessed is often publically available. Thus, the primary risk is increased exposure to consumer scams.
Q: What Should I Look For?
A: Following a compromise of this nature, it is common that fraudsters will try to exploit well-known brand names in an effort to obtain personal information. They attempt this fraudulent activity through phishing emails, texts, phone calls and fake websites.
Q: I have more questions, how can I contact you?
A: You can reach out to our customer service team via email 7 days a week.